Help Center
FREQUENTLY ASKED QUESTIONS
What apparel/garments/items are available for custom orders?
Product Availability
We have access to a large variety of garment types, colors, and sizes for custom orders. At this time we are focusing on t-shirts, long sleeve t's, hoodies, sweatshirts, sweatpants, bandanas, tote bags, jerseys, patches, and posters. If you are looking for help with a project using a garment/item not listed here, please check with us at info@handhewnprinting.com.
Art Guidelines
In order to offer a wide variety of brands, styles, colors, and sizes, HandHewn Printing is unable to stock blank garments. Sometimes blank garments and specialty products/materials can become out of stock during the quote process. While this can be unfortunate, HandHewn Printing will not be held liable for delays due to manufacturer out-of-stock or discontinued items. You will be notified immediately if a product is no longer available and a comparable item will be offered. Additional charges may apply if comparable item is more expensive.
Design Proofing
All art must be submitted at 300dpi resolution or higher and sized to the actual print size. If able, vector files (.SVG) are preferred. Other acceptable formats are .EPS, .PSD, .AI, and .PDF. Â
Does this sound like a different language? Do you need help with a design, but don't know much about artwork formatting? No problem at all! We are more than happy to help walk you through the process. Just contact us directly and we will get you started.
Prior to printing, we like to make sure we are on the same page. We will send you a digital proof of what your design will look like on the product you've selected. Once approved, we will move forward with production. A physical sample can be produced upon request; however, a fee will be assessed if you decide to change the design. Â
It is the customer's responsibility to verify that all of the information on the proof is correct (including spelling and grammar). If an error is found after your order has been approved and printed, HandHewn Printing will not be held liable for the cost associated with reprinting. We assume no liability for errors in approved designs.
Print Location and Size
It is the customer's responsibility to provide details regarding print placement and size. If no details are provided, HandHewn Printing will print in standard locations, which will be represented in the order proof. Please keep in mind the scale of the print will vary on different sized garments.
There is a human element in the screen printing process. Each garment is loaded and printed by hand. Due to this, we cannot be held liable for printing placements less than 1/2" variance. We do our best to load each garment so that the placement is in accordance with the proof.
Ink Choices
We offer plastisol, waterbased, and discharge for garments. If you have qustions about the look, feel, and durability of these choices, especially in comparison to other methods (such as DTG) please ask. We choose to work exclusively with these materials for good reason!
Customer Provided Goods
We are happy to provide printing services on customer supplied garments on a case by case basis. Please contact us for more information.
Payment
Invoices must be paid in full before we begin the custom order process. You will be emailed an invoice through Square for payment. We accept credit cards, checks, and purchase orders.
Shipping &Â Delivery for Custom Orders
Cancellations, Changes, & Returns for Custom Orders
For custom orders, HandHewn Printing is happy to offer free delivery within a 30 mile radius. Delivery outside of 30 miles will incur an additional fee. Delivery days will be scheduled once production is complete. Â
If items are to be shipped, shipping fees will be added to the invoice. HandHewn Printing is not responsible for delays, lost goods, or damages caused by the carrier. All shipping dates are estimated and not guaranteed. Unless otherwise approved, orders will be shipped 10-14 business days after design approval is received. If you have a deadline for your items, please let us know prior to ordering. Â
*All HandHewn Printing apparel ordered directly from our website will be shipped at a flat rate calculated at checkout.
Return Policy for Shop Apparel
Cancelled orders are accepted only with written approval from HandHewn Printing. Once a cancellation is accepted, a refund will be issued. Cancellations will not be accepted if order is in production. Any cost incurred by HandHewn Printing prior to the acceptance of a cancellation will be invoiced and deducted from the refund. Â
Changes to orders (prior to production) may require an additional fee, depending on the status of the order.Â
We do not offer refunds of completed orders; however, we will reprint the order to the correct specifications if a mistake caused by our team has been identified. You will have 72 hours following delivery to notify us of your dissatisfaction and request for a reprint. Once we are notified, we will do everything we can to take care of the issue in a timely manner.
Shipping &Â Delivery for Shop Apparel
If you are not entirely satisfied with your purchase, we're here to help.  You have 10 calendar days to inform HandHewn Printing of your dissatisfaction and return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  If you have any questions on how or where to return your item, please contact us. HandHewn Printing reserves the right to refuse requests that do not meet the requirements of our return policy.
All items will be shipped via USPS First Class or Priority Mail at a flat rate. Once your order has been shipped, you will receive an email with a tracking number. You can use that number to track your package through the USPS tracking system.
Orders typically take between 24 and 48 hours to be processed. Please allow five to ten (5-10) business days for orders to be shipped. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when placing your order. NOTE: Orders placed after 5 PM on FRIDAY will NOT be processed until THE FOLLOWING MONDAY.
USPS DELIVERIES can take between three and ten (3-10) business days.
We are not responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking number we provide, please contact USPS.
Still have questions? Please take a look at our Terms & Conditions or reach out to us at info@handhewnprinting.com