Terms & Conditions
Turn Around Time
Standard turnaround time for most orders is 10-14 business days from the time of payment and approval of your art proof. This does not include ship time. Some types of prints may take longer, such as full color process and oversized prints. Please note we are not open for national holidays and these days will add to the turnaround time of your order. We do our best to keep our turnaround time as quick as possible and average around 7 working days. However, if you NEED your garments by a certain deadline, let us know up front prior to your order, and we can see if it is possible— rush fees may apply.
Please Note: Ordering multiple designs at one time, adding inside tagging, specialty inks and/or fulfillment services will add to our standard turnaround time.
Minimums
We require a minimum of 20 pieces per design.
Payment
Invoices must be paid in full before HandHewn Printing will begin the order process. On some occasions we can do 50% deposit and 50% due on pickup or prior to shipping, but this must be approved in writing by HandHewn Printing and is on a case-by-case basis. If your organization requires different methods, please contact us.
Art Guidelines
All art must be submitted at 300dpi resolution or higher, and sized to actual print size. Vector files are preferred. Acceptable formats are EPS, PSD, AI, and PDF. You are welcome to send the design file as well as a PNG or JPEG Proof, but be aware that the quality of the print may suffer, and there will be no reprints or refunds due to artwork quality issues. If you submit a JPEG or PNG and would like HandHewn Printing to improve the quality of the file it may come at an additional cost.
Art Approval
For each order HandHewn Printing will submit a proof for customer approval. It is the customer’s responsibility to verify that all of the information on the proof is correct. This includes checking for any spelling, grammar, or design errors. If an error is found after your order has been approved and printed, HandHewn Printing will not be held liable for the cost associated with reprinting the order. We assume no liability for errors in designs approved by the customer.
Color Matching
All colors in a design will be matched to the closest in-house stock ink color. If you require an exact color match, please inform HandHewn Printing staff as early as possible in the order process.
Our Canvas
A shirt has been in many forms before it reaches our shop. It starts as thread, which in itself has many variances of thickness, hand, and sheen. The thread is woven, which will greatly affect the weight, surface area, drape, stretch, and overall softness of the garment. These processes create a fabric that will move with you, form around your body, and stretch with your movement.
We reproduce artwork on this stretching, changing, bending, conforming canvas. The reality of this is that your prints may have some variance of placement up to 1/2”, or some very SLIGHT stretching of the design. This slight stretch of the art may be more apparent when printing large circles, large rectangles, or large perfect squares. It is nearly impossible to avoid, and it gets more impossible with large print areas. Please be aware of the limits to and realities of printing on such a moving, shifting, stretching substrate. As always, we will do our very best to make your shirts look awesome!
Print Location & Print Size
It is the customer’s responsibility to provide details in regard to print placement and size. If no details are provided, HandHewn Printing will print in standard locations (ex: Chest Print, Print to start 2’’-3’’ inches below collar). The best way to gauge your print size is to lay a shirt (in the sizes you wish to have printed) flat and use a ruler to measure out the print area. Please keep in mind the scale of the print will vary on different sized garments and all items of an order will be printed with the same set of screens, unless a resize is ordered. If you wish to order a large variety of sizes (child sizes- adult 3XL), additional charges may be assessed for additional sized screens.
Print Placement Variance
There is a human element involved in screen printing. As much as we try to automate, there is still going to be a human loading and printing each shirt by hand. Due to this, we cannot be held liable for printing placements less than a 1/2” in variance. We do use a laser alignment system to guide our printers into where the image should be, however, shifts in the image up to a 1/2″ are going to occur. We do our best to load the shirts for optimal placement in accordance to the proof.
Manufacturer Out of Stock
Due to the wide variety of brands, styles, colors, and sizes, HandHewn Printing does not stock blank garments. From time to time the manufacturer may be out of stock on ordered items. HandHewn Printing will not be held liable for delays due to manufacturer out of stocks or discontinued items. In these cases the customer will be notified immediately and provided with options comparable in quality, color, and price.
Manufacturer Defects
HandHewn Printing cannot be held responsible for garment inconsistencies related to size, shade, or construction. We suggest ordering extra garments to account for such defects.
Over & Under Run
As per industry standard, HandHewn Printing will not be held responsible for spoilage (misprints) due to inconsistencies in the print up to 3% of the order total. In some cases extra garments will be included in an order. These are extras we supply in an attempt to keep spoilage percentages as low as possible. However, this can also mean a shortage of up to 3% on your order. Upon completion of your product, all the garments are counted, and if the order is short at all, we credit back your account for the missing garments. PLEASE NOTE: If you have an event where exact quantities are needed, you must either account for this spoilage (order extra garments) or let us know in advance that the order needs to be exact. This can add to production time, as well as cost.
Over Zipper & Seam Prints
Printing over zippers and seams will never produce a ‘perfect’ print. Returns and reprints will not be issued for these services, however you are welcome to schedule a “Press Check.”
Water Based & Discharge Prints
Discharge and Water Based prints work best on 100% cotton garments. Due to the inconsistent nature of discharge printing, HandHewn Printing will not be liable for minor inconsistencies found in the print and will not issue refunds for this service. It is hard to create an exact color match with Discharge, though we can get close. Also, there is more spoilage, since some shirts won’t discharge out as well as others. If you prefer this method of printing, either be open to a small percentage of variance, or have extras ordered.
Custom Order Cancellation
Cancelled custom orders are accepted only with written approval from HandHewn Printing. Once a cancellation is accepted, a refund will be issued based on the status of the order. Cancellations will not be accepted if the order is in production. Depending on order status, the customer may have to pay a restocking fee or for the garments themselves. Any other cost(s) incurred by HandHewn Printing prior to an accepted cancellation will be invoiced and deducted from the refund.
Returns for Custom Orders
At HandHewn Printing we stand behind our work. We do not offer refunds on any order, but will reprint the order to the correct specs if a mistake has been found. If upon receiving your order you find that something is incorrect, you must notify us within 72 hours of the delivery of your product. Once we are notified, we will do everything we can to take care of any issues in a timely manner. If it is determined that you need to return products to HandHewn Printing for inspection or to be reprinted, the product must be returned within 2 business weeks of the stated claim. If you have contacted us to make a return and we have agreed to cover the shipping costs, all items must be shipped using ground ship methods from UPS or FedEx— any other methods of shipping (3 day ship, 2nd day air, next day air, next day saver) will not be covered. If items are returned after this timeframe, the shipment will be denied and the package will be sent back to you unless prior arrangements have been made.
Returns for Shop Apparel
If you are not entirely satisfied with your purchase from HandHewn Apparel, we are here to help. You have 10 calendar days to inform HandHewn Printing of your dissatisfaction and return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. You will be responsible to pay your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you have any questions on how or where to return your item, please contact us at info@handhewnprinting.com. HandHewn Printing reserves the right to refuse requests that do not meet the requirements of our return policy.
Shipping Policy for Shop Apparel
All items will be shipped via USPS First Class or Priority Mail at a flat rate. Once your order has been shipped, you will receive an email with a tracking number. You can use that number to track your package through the USPS tracking system.
Orders typically take between 24 and 48 hours to be processed. Please allow five to ten (5-10) business days for orders to be shipped. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when placing your order. NOTE: Orders placed after 5 PM on FRIDAY will NOT be processed until THE FOLLOWING MONDAY.
USPS DELIVERIES can take between three and ten (3-10) business days.
We are not responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking number we provide, please contact USPS.
Customer Relations
We are fortunate and grateful to work with some really wonderful customers and companies. It is important to us to provide respect and the best experience to every customer, however we expect the same in return. If a customer is rude, inappropriate, or unwilling to work within the bounds of reasonable business practices, HandHewn Printing reserves the right to reject/cancel your order or discontinue our working relationship.
Questions, comments, concerns please contact us at info@handhewnprinting.com.